RETURN AND REFUND POLICY
Last Updated: June 2026
At RJ Landscaping LLC, we strive to provide the highest quality products and services. If you are not completely satisfied with your online store purchase, we are here to help you resolve it.
If you have any questions regarding our policy or wish to initiate a return, please contact us directly at our customer service lines: 602 770 2657 and 480 622 2609.
1. GENERAL PRODUCTS (Tools, Decor, and Accessories)
You have 30 calendar days from the delivery date to return any physical item that is not a live plant.
- Conditions: To be eligible for a return, the item must be unused, in the same condition that you received it, and in its original packaging. You must provide the receipt or proof of purchase.
- Shipping Costs: The customer is responsible for paying the shipping costs for returning the item, unless the product arrived damaged or defective from the factory.
2. LIVE PLANTS AND GREENERY
Due to the perishable nature of plants and Arizona’s extreme climate conditions, live plants are subject to a special policy:
- Reporting Window: You have 48 hours from the time of delivery to report any apparent health issues, transit damage, or issues with the plant.
- Warranty: We do not accept returns on live plants after this window, nor are we responsible for plant decline due to improper watering, incorrect sun exposure, or neglect after delivery. If the plant arrived damaged, we will offer a replacement or store credit.
3. REFUND PROCESS
Once we receive and inspect your returned item at our facilities, we will send you an email or call you to notify you that we have received it, and whether your refund is approved or rejected.
- Approval: If approved, your refund will be processed automatically to your original method of payment (via Stripe or PayPal) within 5 to 10 business days, depending on your banking institution.
- Store Credit: If preferred, we can issue a gift certificate or credit towards your next landscaping project or purchase.
4. SALE AND CLEARANCE ITEMS
Only regular-priced items may be refunded. Unfortunately, items marked as clearance, sale, or purchased with final special discounts are not eligible for returns.
5. LANDSCAPING SERVICE CANCELLATIONS
This policy strictly applies to online store products. Cancellations or modifications to contracts for landscape design, installation, or maintenance services are governed by the terms stipulated in your individual service agreement.
